• Superior Customer
    Experience
  • Creates Customer
    Promoters
  • Drives Profitable
    Growth

Testimonials

  • I worked with Lexden on a recent engagement with RSA. Tasked with an investigation in to our cross-sell proposition, Lexden (in only 6 days of engagement) presented back to the business tangible tactical and strategic actions to help us reach our short and long term ambitions. Very impressive and personable, I would highly recommend Lexden.

    James Edmonds, Programme Manager at RSA
  • Lexden always brings creativity and energy to a business objective. I had the pleasure of working with Lexden developing internal communications tools to bring to life customer segments within our organisation. The end product has been used extensively since we received it with a lot of positive feedback and engagement. Lexden were brilliant at taking the brief and identifying a range of possible approaches and solutions - and we are very happy with the final option taken. I very much look forward to working with Lexden again in the future.

    Simon Taylor, Senior Manager, Communications and Reporting at Tesco Bank
  • They always provide the highest quality reviews and output that is grounded in the commercial realities of the business.

    Colin Robertson, Customer Director, MORE TH>N
  • Working with Lexden has been great, inspirational and a highly rewarding experience starting from a complex business case - deployed in a demanding environment, Lexden came with a first class approach to define and develop customer experience initiatives for over 110 hotels throughout Europe, Middle East and Africa. Throughout all stages of the project, Lexden always managed to convey any challenge into creative nevertheless realistic solutions that proved to work.

    Driven by true passion for customer excellence, Lexden is the collaborator anyone would dream of: smart, organised (deadlines always met!), highly supportive and fun to work with. On a NPS scale I would give 10 - I am a firm promoter and can only recommend any company to work with Lexden Group.

    Marie Laure-Blaise, Manager, Quality Assurance, Park Inn by Radisson Hotels
  • Lexden supported Visa Europe to distil a large number of marketing strategy documents and reports into a single, logical overview of our brand and communications 'story'. Reviewing the planning, approach and performance of our activities, Lexden were able to provide a blend of perspectives to ensure the output delivered the critical points relevant to a range of key stakeholders. A well received project. Thank you.

    Neil Rycraft, Head of Marketing, Communications Strategy, Visa
  • Lexden delivered a first class presentation on Putting Customers First at our Protect Association conference. As Simon Cowell would say, ‘He nailed it!’

    Steve Devine, Chairman, PROTECT
  • What I like best about Lexden is the passion and enthusiasm they bring to any project. Combine that with his depth of knowledge, their speed of thought, their fresh ideas and their rare ability to gel with just about anyone - and it makes them very good people to have on your team.

    Helen Hourston, Director, The Gate
  • I had the pleasure of working with Lexden to establish a new Customer Experience team. They directed us deftly through the course of forming a team and taught me a tremendous amount about what it means to really ‘think customer’. Lexden used their extensive experience to help us examine the choices we make for our customers and reconsider our approach. I can’t speak highly enough of Lexden as customer champions and masters of original thinking.

    Celia Felgate, Customer Experience Manager, npower
  • I was fortunate enough to have worked with Lexden on a project in which they developed a Value Proposition for our company. The method of work and fundamentally the results, demonstrated an extremely intelligent, progressive and creative marketing approach. It simply consumed everyone in the team with the motivating approach and pure energy.

    Hugo Pinea, Project Leader, Oney Bank, Portugal
  • I worked alongside Lexden on an extensive Zmet study for a leading client. They were able to extract specific commercial initiatives from the vast quantity of insight and express them in terms that the client could comprehend, whilst always remaining true to the customer insight. This ability is something I have rarely seen through my career and is a skill sorely needed by clients. They were also great fun to work with.

    Tony Wornell, Director, BDRC Continental
  • Lexden brought our research to life with such flair and imagination that the business just had to sit up and take notice. It paved the way for the level of engagement that we now have with the commercial and marketing teams.

    Tom Kerr, Head of Insight, Tesco Bank

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We think customer. How your customer thinks about your brand. And how employees can improve the experience for customers.

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