We support clients on customer experience transformations. It sounds grand, and sometimes it can include several countries and last years to deliver a sustainable recognition and return from CX. But it depends where you are on your journey.
For others we will improve the quality of specifics touch points, or reorganise processes around customers, we might set up learning pathways and coach staff to have a customer centric mindset. We review voice of the customer technology and establish programmes to track the right performance measures for CX. The list goes on.
We work cross borders and across consumer, civil, societal and business to business sectors.
Importantly we leave a legacy of process, capability and governance to ensure customer centricity becomes a respected, recognised and rewarding business strategy.
Here’s what clients have to say
Within only 6 days Lexden presented back tangible tactical and strategic actions to improve our cross sell proposition. Very impressive and personable.
Lexden always brings creativity and energy to a business objective. Brilliant at identifying a range of possible approaches and solutions. The end product has been used extensively with a lot of positive feedback.
They always provide the highest quality reviews and output that is grounded in the commercial realities of the business.
Working with Lexden has been great, inspirational and a highly rewarding experience starting from a complex business case - deployed in a demanding environment. On a NPS scale I would give 10.
Lexden were able to provide a blend of perspectives to ensure the output delivered the critical points relevant to a range of key stakeholders. A well received project. Thank you.
Lexden delivered a first class presentation on Putting Customers First at our Protect Association conference. As Simon Cowell would say, ‘He nailed it!’
What I like best about Lexden is the passion and enthusiasm they bring to any project. Combine that with his depth of knowledge, their speed of thought, their fresh ideas and their rare ability to gel with just about anyone - and it makes them very good people to have on your team.
Establishing a new Customer Experience team, Lexden helped us examine the choices we make for our customers. Lexden are customer champions and masters of original thinking.
The results, demonstrated an extremely intelligent, progressive and creative marketing approach. It simply consumed everyone in the team with the motivating approach and pure energy.
Able to extract specific commercial initiatives from the vast quantity of insight and express them in terms that the client could comprehend, whilst always remaining true to the customer insight.
Lexden brought our research to life with such flair and imagination that the business just had to sit up and take notice. It paved the way for the level of engagement that we now have with the commercial and marketing teams.