We work with CEOs, ELT members, CCO’s, Marketing Directors and Customer Experience Directors.
We mentor leaders on the subject of customer experience and it’s value to an organisation.
We work one-to-one to upskill leaders on all aspects of customer experience and how to embed it within an organisation for success.
Within only 6 days Lexden presented back tangible tactical and strategic actions to improve our cross sell proposition. Very impressive and personable.
Lexden always brings creativity and energy to a business objective. Brilliant at identifying a range of possible approaches and solutions. The end product has been used extensively with a lot of positive feedback.
They always provide the highest quality reviews and output that is grounded in the commercial realities of the business.
Working with Lexden has been great, inspirational and a highly rewarding experience starting from a complex business case - deployed in a demanding environment. On a NPS scale I would give 10.
Lexden were able to provide a blend of perspectives to ensure the output delivered the critical points relevant to a range of key stakeholders. A well received project. Thank you.
Lexden delivered a first class presentation on Putting Customers First at our Protect Association conference. As Simon Cowell would say, ‘He nailed it!’
What I like best about Lexden is the passion and enthusiasm they bring to any project. Combine that with his depth of knowledge, their speed of thought, their fresh ideas and their rare ability to gel with just about anyone - and it makes them very good people to have on your team.
Establishing a new Customer Experience team, Lexden helped us examine the choices we make for our customers. Lexden are customer champions and masters of original thinking.
The results, demonstrated an extremely intelligent, progressive and creative marketing approach. It simply consumed everyone in the team with the motivating approach and pure energy.
Able to extract specific commercial initiatives from the vast quantity of insight and express them in terms that the client could comprehend, whilst always remaining true to the customer insight.
Lexden brought our research to life with such flair and imagination that the business just had to sit up and take notice. It paved the way for the level of engagement that we now have with the commercial and marketing teams.