Customer Experience Management Training
Level up your CX career with our Customer Experience Management Training Programme
Customer Experience Management Training
Customer Experience Management Training
Next Course: 25-26 February 2025 – Virtual
Price: £400 £340
Early Bird Discount: 15% off. Ends 31st December 2024.
This Customer Experience (CX) Management Course is designed to accelerate customer centricity as a leading business practice in any organisation.
Several thousands of professionals in Customer Experience (CX), Customer Service, Marketing, and related fields have benefited from our CX Management Courses. Regardless of your industry, level of experience, or location, this course is designed to equip you with practical skills to enhance CX in your organisation.
With superior satisfaction scores, past participants report feeling more capable, insightful, and empowered in driving customer-focused strategies after completing the course.
Course Topics
- Alignment of CX to business strategy
- Customer-Centricity Change and Governance
- Customer-Centric Operating Model
- Effective VoC Programme Set Up
- Developing a Customer Purpose
- CX Design Thinking (incl. Customer Journey)
- From Customer Insight to Winning Implementations
- The Customer-Centric Mindset
- Employee Engagement
- CX Progress and Performance Measurement
- Sustaining Customer-Centric Focus
“A fantastic course as a foundation for all things CX.“
BS, London.
Download the brochure to learn more about our course content and our globally recognised trainers.
“Great content, great presenters and lots of food for thought relevant to CX in my role and environment“
Jackie Dyal, CX, RSPCA.
Download the CX Management Course Brochure
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