Since 2020, the Customer Experience World Games (CXWG) have brought together 1,000 CX professionals to support over 25 charities worldwide. Through virtual challenges, teams collaborate to solve donor, beneficiary, or volunteer experience problems, delivering meaningful change for non-profits.
In December 2024, the first live CXWG event took place in Lithuania, thanks to Gitana Veličkaitė-Remeikienė and the Towards Customer community. Hosted in partnership with mental health charity Jaunimo Linija, 40 participants worked on a real-time challenge, guided by expert judges from academia and business.
The results were impressive: a 9.2/10 event rating, 9.5/10 satisfaction, and a 92% Net Promoter Score, with 100% of attendees eager to return. Feedback highlighted the value of collaboration, fresh perspectives, and the impact of CX-led problem-solving. Participants shared their thoughts:
- “A simple way to generate problem-solving ideas.”
- “Very interesting and engaging format. Productive discussions, useful networking, and impactful solutions for Jaunimo Linija.”
- “Everything was good. Teamwork with new people provided fresh perspectives on problem-solving. The key takeaway: understanding the problem deeply is essential.”
- “Supporting a charitable organisation was incredibly inspiring.”
With such a strong response, CXWG will return to Lithuania in 2025, reinforcing the power of CX to drive social good. Lexden is proud to support this movement, bringing CX expertise to charities that need it most. If you’re interested in making a difference, join us on this journey.
To learn more about the Customer Experience World Games or to sign up to our next games, visit www.cx-worldgames.com
