Lexden is pleased to announce that we have once again been accredited on the FSQS register for 2026 — a recognition of the highest standards of professional conduct, governance, data controls and operational robustness expected by the UK financial services sector.
FSQS accreditation is used by leading banks, insurers and financial institutions to pre‑qualify suppliers. Our continued inclusion confirms that Lexden is a trusted, recognised partner with the capability to support regulated organisations in complex customer experience programmes.
“They always provide the highest quality reviews and output that is grounded in commercial realities…”
— Colin Robertson, Customer Director, More Th>n
What This Means for Financial Services Leaders
FSQS demonstrates that we operate to the same standards your organisation expects of its own suppliers. It shows that Lexden is:
- Operationally mature
- Governance aligned
- Data secure
- Experienced in regulated environments
This strengthens confidence when engaging with procurement, risk and compliance teams.
“Lexden always brings creativity and energy to a business objective… positive feedback.”
— Simon Taylor, Senior Manager, Communications and Reporting at Tesco Bank
Expertise We’ve Shared That Support Regulated CX
To support financial services leaders thinking about customer experience in regulated contexts, we’ve published a range of insights and frameworks:
- How to assess CX competency in teams — a structured approach to building capability, especially relevant for regulated environments where skills and governance matter.
- Customer Experience (CX), an introduction — a practical overview of core experience principles that can ground thinking on measurement, outcomes and governance.
- Our customer experience management training — practical programmes that help organisations embed customer‑centric practices at multiple levels.
You can also read our case studies, which feature our work with Co-op Bank, Tesco Bank, and Visa.
Why This Matters Now
Customer experience in regulated markets must go beyond satisfaction scores. Boards and regulators increasingly ask for evidence that CX activity:
- Reduces customer harm
- Improves vulnerability support
- Aligns with regulatory expectations such as Consumer Duty
- Integrates with risk and operational reporting
Recognition on the FSQS register reinforces that Lexden can support these priorities in a way that reassures procurement, compliance and executive leadership.
“Able to extract specific commercial initiatives from the vast quantity of insight and express them in terms that the client could comprehend…”
— Tom Kerr, Head of Insight, Tesco Bank
If you’d like to talk about how Lexden helps financial institutions achieve both strong experience outcomes and strong governance alignment, get in touch.
