Customer Experience Management TRaining

Elevate Your Customer Experience Management

Lexden’s CX Management Course

This CX Management Course is designed to accelerate customer centricity as a leading business practice in any organisation.

Next Course: Virtual | Dates TBC – February, June, October 2025

“A fantastic course as a foundation for all things CX.“

BS, London.

“Great content, great presenters and lots of food for thought relevant to CX in my role and environment“

Jackie Dyal, CX, RSPCA.

Why book:

• 20 Years of Expertise: Our battle-tested insights empower your success.
• Actionable Strategies: Master the 7-step model to embed customer focus.
• The Customer Voice: Capture and leverage feedback to fuel strategy.
• Alignment Wins: Bridge the gap, drive results for all.
• Real-World Application: Learn by doing – see CX principles in action.
• Thrive Together: share challenges & celebrate wins in your dedicated training cohort.

Course Topics

• Alignment of CX to business strategy
• Customer-Centricity Change and Governance
• Customer-Centric Operating Model
• Effective VoC Programme Set Up
• Developing a Customer Purpose
• CX Design Thinking (incl. Customer Journey)
• From Customer Insight to Winning Implementations
• The Customer-Centric Mindset
• Employee Engagement
• CX Progress and Performance Measurement
• Sustaining Customer-Centric Focus

Corporate packages

Tailored Training for Your Organisation

Are you looking to elevate your team’s customer experience (CX) skills? Our corporate CX training packages offer customised solutions to meet your organisation’s specific needs.

Why Choose Our Corporate CX Training?

Expert-Led Instruction: Our experienced trainers bring real-world expertise and best practices to your team.
Customised Curriculum: We work closely with you to develop a training programme that aligns with your organisation’s goals and objectives.
Flexible Delivery Options: Choose from online or in-person training formats to suit your team’s needs.
Measurable Results: Our training programmes are designed to drive tangible improvements in your team’s CX performance.