Award-Winning Leaders in Customer Experience

We help companies organise their business around their customers. Embedding customer-centric practices and culture change to deliver sustainable advantage from customer experience.

Success Stories

Every business is unique, and so is their customer experience. We pride ourselves on delivering measurable impact and creating long-term partnerships with our clients.

leadership team - customer centric mindset

News & thinking

Why Your CX Programme May Be Underperforming — And What Leaders Are Actually Doing About It

FSQS registered CX consultancy

News & thinking

Best Practice

Lexden Reconfirmed on FSQS Register for 2026

customer experience culture of sharing

News & thinking

Secrets to success in CX: Sharing everything in the spirit of progress

Why CX Management Must Be a Strategic Priority, Not a Tactical Fix

News & thinking

Why CX Management Must Be a Strategic Priority, Not a Tactical Fix

Clients who use our services

What our clients say

“Lexden always brings creativity and energy to a business objective. Brilliant at identifying a range of possible approaches and solutions. The end product has been used extensively with a lot of positive feedback.”

Simon Taylor

Senior Manager, Communications and Reporting at Tesco Bank

“The method of work & fundamentally the results, demonstrated an intelligent progressive and creative marketing approach. It consumed everyone.”

Project Manager

Oney Bank, Portugal

“They always provide the highest quality reviews and output that is grounded in the commercial realities of the business.”

COLIN ROBERTSON

CUSTOMER DIRECTOR, MORE TH>N

“Working with Lexden has been great, inspirational and a highly rewarding experience starting from a complex business case – deployed in a demanding environment. On a NPS scale I would give 10.”

MARIE LAURE-BLAISE

MANAGER, QUALITY ASSURANCE, PARK INN BY RADISSON HOTELS

“Lexden were able to provide a blend of perspectives to ensure the output delivered the critical points relevant to a range of key stakeholders. A well received project. Thank you.”

NEIL RYCRAFT

HEAD OF MARKETING, COMMUNICATIONS STRATEGY, VISA

“They always developed focussed and targeted solutions that delivered the maximum value for our organisation, key stakeholders and our customers”

Global Customer Centricity Lead

Syngenta

“What I like best about Lexden is the passion and enthusiasm they bring to any project. Combine that with his depth of knowledge, their speed of thought, their fresh ideas and their rare ability to gel with just about anyone – and it makes them very good people to have on your team.”

HELEN HOURSTON

DIRECTOR, THE GATE

“Establishing a new Customer Experience team, Lexden helped us examine the choices we make for our customers. Lexden are customer champions and masters of original thinking.”

CELIA FELGATE

CUSTOMER EXPERIENCE MANAGER, NPOWER

“The results, demonstrated an extremely intelligent, progressive and creative marketing approach. It simply consumed everyone in the team with the motivating approach and pure energy.”

HUGO PINEA

PROJECT LEADER, ONEY BANK, PORTUGAL

“Able to extract specific commercial initiatives from the vast quantity of insight and express them in terms that the client could comprehend, whilst always remaining true to the customer insight.”

TONY WORNELL

DIRECTOR, BDRC

“Lexden brought our research to life with such flair and imagination that the business just had to sit up and take notice. It paved the way for the level of engagement that we now have with the commercial and marketing teams.”

TOM KERR

HEAD OF INSIGHT, TESCO BANK

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