Our work

Over the past 15 years we have completed over 60 CX improvements, from global customer centric transformations, to improvements to specific touchpoints. Below are a selection of better outcomes we’ve helped our clients achieve for their customers.

Finance

CO-OP Bank

Designing an ethical customer standards programme

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Software

Wolters Kluwer

Designing an Effective Customer Experience Programme

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Hospitality

Carlson Rezidor

Putting guest experience on the strategic agenda

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Utilities

Npower

Improving customer attrition and satisfaction through CX

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Finance

Tesco Bank

Making sense of one of world’s most powerful customer databases

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Hospitality

Park Inn Hotels

Engaging employees to improve customer experience

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Finance

CO-OP Bank

Embedding consistent differentiation through Customer Delivery

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Education

UCL

Improving Student Experience with Campaign Activation

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Technology

Syngenta

Developed a customer vision for the UK business

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Online Services

Checkatrade

Identified hundreds of improvements through member journey mapping

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