Our Work
Over the past 15 years we have completed over 100 CX commissions. Ranging from global customer centric transformations to specific touchpoints improvements, we ensure our priority is to increase the effectiveness of customer experience for our clients. Below is a selection of better outcomes we’ve helped our clients achieve for their customers.
![](https://lexdengroup.com/wp-content/uploads/2023/04/Playstation-1024x683.jpg)
PlayStation
Listening to the Voice of the Player
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/04/Coop-Bank-1024x683.jpg)
CO-OP Bank
Designing an ethical customer standards programme
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/04/ASOS-1024x683.jpg)
ASOS
Customer Care Issue Management
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Visa-1-1024x684.jpg)
VISA
Understanding the client’s end customers
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Wolters-Kluwer-2-1024x683.jpg)
Wolters Kluwer
Designing an Effective Customer Experience Programme
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Carlson-Rezidor-2-1024x769.jpg)
Carlson Rezidor
Putting guest experience on the strategic agenda
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Churchill-1-1024x683.jpg)
Churchill
Striving for more than priced based insurance
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Npower-1-1024x684.jpg)
Npower
Improving customer attrition and satisfaction through CX
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Tesco-bank-1-1024x683.jpg)
Tesco Bank
Making sense of one of world’s most powerful customer databases
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Park-Inn-1024x683.jpg)
Park Inn Hotels
Engaging employees to improve customer experience
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/ucl.jpg)
UCL
Improving Student Experience with Campaign Activation
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Syngenta-1-1024x576.jpg)
Syngenta
Developed a customer vision for the UK business
Read case study![](https://lexdengroup.com/wp-content/uploads/2023/03/Check-a-trade-1024x684.jpg)
Checkatrade
Identified hundreds of improvements through member journey mapping
Read case study