Customer Experience Management TRaining

Elevate Your Customer Experience Management

2-Day CX Management Course

Next Course: Virtual | 23-34 July 2024
£495 + VAT

Do unsatisfied customers leave you frustrated? Do you struggle to translate customer feedback into actionable strategies? This intensive 2-day CX Management Course is your chance to unlock the secrets of customer-centric success.

Why book:

  • Distilled Expertise: We’ve spent 20 years working with organizations around the globe, and now we’re sharing our hard-won insights with you.
  • Actionable Strategies: Go beyond theory. Learn a proven 7-step customer-centric operating model to embed customer focus into your organization’s DNA.
  • The Voice of the Customer: Discover powerful techniques for capturing and integrating customer feedback into your business strategy.
  • Alignment is Key: Bridge the gap between customer priorities and organizational goals, ensuring everyone works towards mutually beneficial outcomes.
  • Real-World Application: Learn from applying learnings to practical simulations, demonstrating how CX principles translate into tangible results across industries.

Virtual training, global delegates

Next Course: Virtual, End July 2024

Transform your CX

Is your challenge improving outcomes for customers which make a difference to their satisfaction and your organisations bottom line? Do you struggle to translate customer feedback into prioritised actionable strategies?

This intensive 2-day CX Management Course is designed to accelerate customer centricity as a leading business practice in any organisation. This is your chance to unlock the proven secrets of enduring customer-centric success. 

Put CX principles to the test with interactive simulations

Course Topics

  • Alignment of CX to business strategy
  • Customer-Centricity Change and Governance
  • Customer-Centric Operating Model
  • Effective VoC Programme Set Up
  • Developing a Customer Purpose
  • CX Design Thinking (incl. Customer Journey)
  • From Customer Insight to Winning Implementations
  • The Customer-Centric Mindset
  • Employee Engagement
  • CX Progress and Performance Measurement
  • Sustaining Customer-Centric Focus


Learn from CX Experts

Join us on 23-24 July and transform your approach to customer experience.


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CX Management Training
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