Customer Experience Management TRaining

Elevate Your Customer Experience Management

2-Day CX Management Course

Next Course: Virtual | 30-31 July 2024
£400 + VAT

This intensive 2-day CX Management Course is designed to accelerate customer centricity as a leading business practice in any organisation.

Why book:

• 20 Years of Expertise: Our battle-tested insights empower your success.
• Actionable Strategies: Master the 7-step model to embed customer focus.
• The Customer Voice: Capture and leverage feedback to fuel strategy.
• Alignment Wins: Bridge the gap, drive results for all.
• Real-World Application: Learn by doing – see CX principles in action.
• Thrive Together: share challenges & celebrate wins in your dedicated training cohort.

Course Topics

• Alignment of CX to business strategy
• Customer-Centricity Change and Governance
• Customer-Centric Operating Model
• Effective VoC Programme Set Up
• Developing a Customer Purpose
• CX Design Thinking (incl. Customer Journey)
• From Customer Insight to Winning Implementations
• The Customer-Centric Mindset
• Employee Engagement
• CX Progress and Performance Measurement
• Sustaining Customer-Centric Focus

Unsure if this is right for you?

Curious if this course can help you achieve your customer experience goals? Our trainers are happy to chat! Book a quick, no-obligation call to discuss your specific needs and see if this programme is the right fit for you. Alternatively, feel free to download our course outline.