Series 13, Episode 4

AI-Powered Customer Support

In this episode, we will introduce you to Devashish Mamgain, who, as the lead at Kommunicate, He’s pioneering some of the areas of AI in customer service. He’ll share with us some of the technological developments and the improvements he’s making that are helping those companies in the world of customer experience.

We’ll also talk about some of the considerations, concerns, and better practices that need to be employed if you’re embarking upon engaging with AI to improve the efficiency and the effectiveness of your customer service operations. And we pause to reflect on what the future for AI may well bring.