Cultivating The Right Environment For CX

Nicolette Wuring casts a formidable figure on the European Customer Experience landscape. She has led CX teams both sides of the Atlantic and is spearheading the EXCO as part of the executive team. The years of practice both client-side and as a consultant have taught her many things. And like all the best CXers she’s happy to share it all in conversation with the ECXO podcast host, Christopher Brooks. 

They discuss the importance within a workplace to nurture and grow the focus on the customer to achieve more with colleagues and for customers .

Nicolette also shares her views on the importance of community with CX and the ECXO is achieving this. 

About the ECXO’s ‘Experience the Difference’ CX Podcast

The ECXO (European Customer Experience Organisation) seeks to bring together leaders and organisations, operating in Europe and beyond. The ambition is for these progress types to share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience standards and develop the European approach for Customer Experience.

In this podcast series we meet the founder, the ambassadors and the members of the ECXO. We hear their stories through CX and their views on the importance in recognising and celebrating the cultural difference of CX across Europe.