Series 2, Episode 2

CX in a Crisis – Reflections from Christopher Brooks

In this episode I showcase 10 organisational responses using customer/employee/community experience to make a difference in a crisis.

From Amazon to Louis Vuitton, from Netflix to Pret I detail various endeavours and explore the value of them and to who.

These are demonstrating the adaptable nature of strong CX programme management and will act as inspiration, as well as idea sets to all.

My name is Christopher Brooks, a practicing global CX consultant and mentor with over 15 years CX transformation programme experience behind me.