Series 7, Episode 3

Purpose and Quality in Retail Experience with expert Ian Scott

Ian Scott is a rare breed in customer experience; a retail expert. His depth of knowledge on what does and doesn’t create short stand out and long term memories is forensic. With a passion for helping retailers thrive against a challenging outlook Ian shares his vision regarding the changing role of the retail store, and why this is the best news for customer experience.

In conversation with series host, global customer experience specialist, Christopher Brooks, Ian brings to life the transformation of Nike bringing us insights straight from the table of strategic customer intent at Nike. Nike prove their superhero credentials and Ian demonstrates how experimenting is a critical superhero trait in CX.

Once you’ve listened to Ian speak on retail experience, you will wonder how you ever lived without his views (and advice).

Enjoy the time with Ian and follow him at, to see more of his inspirational insights.