Bespoke Corporate Training

Transform Your Organisation with Tailored Customer Experience Training

We understand that every business faces unique challenges, and our customised approach ensures you receive the exact training your team needs to excel.

From foundational knowledge to advanced strategies, we equip your team with the skills to deliver exceptional customer experiences that drive loyalty and growth.

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Course Topics

Alignment of CX to business strategy
Customer-Centricity Change and Governance
Customer-Centric Operating Model
Effective VoC Programme Set Up
Developing a Customer Purpose
CX Design Thinking (incl. Customer Journey)
From Customer Insight to Winning Implementations
The Customer-Centric Mindset
Employee Engagement
CX Progress and Performance Measurement
Sustaining Customer-Centric Focus

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