Customer Experience Management TRaining
CX Management Training
Level Up Your CX Career with our Customer Experience Management Training Programme
Next Courses: Virtual
Dates TBC – February, June, October 2025
This Customer Experience (CX) Management Course is designed to accelerate customer centricity as a leading business practice in any organisation.
“A fantastic course as a foundation for all things CX.“
BS, London.
“Great content, great presenters and lots of food for thought relevant to CX in my role and environment“
Jackie Dyal, CX, RSPCA.
Download the CX Management Course Brochure
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Bespoke Corporate Training
Transform Your Organisation with Tailored Customer Experience Training
We understand that every business faces unique challenges, and our customised approach ensures you receive the exact training your team needs to excel.
From foundational knowledge to advanced strategies, we equip your team with the skills to deliver exceptional customer experiences that drive loyalty and growth.
Download the Corporate CX Training Brochure
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Course Topics
- Alignment of CX to business strategy
- Customer-Centricity Change and Governance
- Customer-Centric Operating Model
- Effective VoC Programme Set Up
- Developing a Customer Purpose
- CX Design Thinking (incl. Customer Journey)
- From Customer Insight to Winning Implementations
- The Customer-Centric Mindset
- Employee Engagement
- CX Progress and Performance Measurement
- Sustaining Customer-Centric Focus
Related Reading
- 8 Powerful Ways to Master Customer Experience Training in the Workplace. Level up your CX game with our in-house training guide! Discover 8 powerful strategies to overcome challenges, implement best practices, and elevate your organisation’s CX skills.
- Lexden’s Customer Experience Management (CXM) Training Programme. Learn more about our CX Management training in this news item.
- CX Training Tips: Build Your Dream Team. But how do you equip your team with the skills and mindset to turn happy customers into loyal brand advocates? This podcast episode tackles the challenges organisations face in delivering impactful CX training.
- From Feelings to Focus: Building CX Motivation for Business Buy-In. To achieve lasting customer centricity, organisations must focus on motivation, method, and mindset.
- Lexden Chosen as CX Training Partner by GBNTC for Gulf Region. Lexden, specialists in CX empowerment for businesses striving to create exceptional customer experiences, have been selected as their partner by the Gulf Business Network Training Company (GBNTC) to lead CX training initiatives across the Gulf region.