Next Course: 25 February 2025 – Virtual

Price: £300 £255

Early Bird Discount: 15% off. Ends 31st December 2024.

This Customer Experience (CX) Management Course is designed to accelerate customer centricity as a leading business practice in any organisation.

Several thousands of professionals in Customer Experience (CX), Customer Service, Marketing, and related fields have benefited from our CX Management Courses. Regardless of your industry, level of experience, or location, this course is designed to equip you with practical skills to enhance CX in your organisation.

With superior satisfaction scores, past participants report feeling more capable, insightful, and empowered in driving customer-focused strategies after completing the course.

Course Topics

• Alignment of CX to business strategy
• Customer-Centricity Change and Governance
• Customer-Centric Operating Model
• Effective VoC Programme Set Up
• Developing a Customer Purpose
• CX Design Thinking (incl. Customer Journey)
• From Customer Insight to Winning Implementations
• The Customer-Centric Mindset
• Employee Engagement
• CX Progress and Performance Measurement
• Sustaining Customer-Centric Focus

“A fantastic course as a foundation for all things CX.“

BS, London.

Download the brochure to learn more about our course content and our globally recognised trainers.

“Great content, great presenters and lots of food for thought relevant to CX in my role and environment“

Jackie Dyal, CX, RSPCA.

Related Reading

• 8 Powerful Ways to Master Customer Experience Training in the Workplace. Level up your CX game with our in-house training guide! Discover 8 powerful strategies to overcome challenges, implement best practices, and elevate your organisation’s CX skills.
• Lexden’s Customer Experience Management (CXM) Training Programme. Learn more about our CX Management training in this news item.
• CX Training Tips: Build Your Dream Team. But how do you equip your team with the skills and mindset to turn happy customers into loyal brand advocates? This podcast episode tackles the challenges organisations face in delivering impactful CX training.
• From Feelings to Focus: Building CX Motivation for Business Buy-In. To achieve lasting customer centricity, organisations must focus on motivation, method, and mindset.
• Lexden Chosen as CX Training Partner by GBNTC for Gulf Region. Lexden, specialists in CX empowerment for businesses striving to create exceptional customer experiences, have been selected as their partner by the Gulf Business Network Training Company (GBNTC) to lead CX training initiatives across the Gulf region.