Understanding the principles of customer experience is an important first step. Once appreciated it becomes apparent that delivering the potential gains from CX requires a disciplined business practice underpinning the ambition. This is where customer experience management (CXM) training comes in.
With two decades of experience crafting CXM programmes, Lexden has condensed its learnings into a powerful 2-day intensive training programme designed to accelerate your journey towards customer-centricity.
Designed for those who wish to accelerate and establish customer-centricity as a leading practice in their organisations, we will take you through six fundamentals across three days
Module 1 – Motivation & measurement
Module 2 – Methodology & operating model
Module 3 – Mindset & employee engagement
Designed for Action
This programme caters to professionals who want to establish a customer-centric culture within their organisations. Over 2 days, we’ll delve into six core CXM fundamentals through a blend of:
- Motivational sessions: We’ll ignite your passion for CX and demonstrate its potential to drive business growth.
- Measurement techniques: Learn how to track and evaluate your CX efforts to ensure continuous improvement.
- Practical methodologies: We’ll equip you with actionable frameworks and tools for successful CX implementation.
- Operating model guidance: Gain insights on building a customer-centric operating model within your organization.
- Mindset development: Explore how to foster a culture of empathy and active listening among your employees.
- Employee engagement strategies: Discover effective methods to keep your team motivated and invested in delivering exceptional customer experiences.
Join us 30-31 June
Our next CX Management Training is completely virtual, making it accessible for aspiring CX heroes around the globe!
This flexible format lets you conquer customer experience hurdles without the hassle of booking flights and hotels. Plus, you’ll gain access to an exclusive online community group.
In this group, you’ll:
Connect with fellow CXM enthusiasts from diverse backgrounds.
Share successes, challenges, and best practices after the course.
Build a supportive network that keeps you motivated on your CX journey.
Get ready to transform your customer experience game – virtually and collaboratively! Enroll today!
Why this course?
- Focus on Practical Application: The programme goes beyond theory, providing participants with opportunities to apply their learnings through case studies, group discussions, and interactive exercises.
- World-Class Trainers: The programme benefits from the expertise of three highly experienced CX professionals.
Also, in 2024 we will be bringing the programme to Europe, Africa, Asia and Latin America. Register your interest to be informed when dates and locations are announced.
