With two decades of experience crafting CXM programmes, Lexden has condensed its learnings into a powerful training programme designed to accelerate your journey towards customer-centricity.

Designed for those who wish to accelerate and establish customer-centricity as a leading practice in their organisations, we will take you through six fundamentals across 3 modules.

Module 1 – Motivation & measurement

Module 2 – Methodology & operating model

Module 3 – Mindset & employee engagement

Designed for Action

This programme caters to professionals who want to establish a customer-centric culture within their organisations. Lexden delve into six core CXM fundamentals through a blend of:

• Motivational sessions: We’ll ignite your passion for CX and demonstrate its potential to drive business growth.
• Measurement techniques: Learn how to track and evaluate your CX efforts to ensure continuous improvement.
• Practical methodologies: We’ll equip you with actionable frameworks and tools for successful CX implementation.
• Operating model guidance: Gain insights on building a customer-centric operating model within your organization.
• Mindset development: Explore how to foster a culture of empathy and active listening among your employees.
• Employee engagement strategies: Discover effective methods to keep your team motivated and invested in delivering exceptional customer experiences.

Annual training programme

Our CX Management Training is completely virtual, making it accessible for aspiring CX heroes around the globe.

This flexible format lets you conquer customer experience hurdles without the hassle of booking flights and hotels. Plus, you’ll gain access to an exclusive online community group.

In this group, you’ll:

Connect with fellow CXM enthusiasts from diverse backgrounds.
Share successes, challenges, and best practices after the course.
Build a supportive network that keeps you motivated on your CX journey.
Get ready to transform your customer experience game – virtually and collaboratively.