The Lexden Hub

Through these expert articles, guides, and podcasts, you’ll learn how to develop a customer-centric culture. You’ll also learn how to optimize the customer journey, measure customer satisfaction and loyalty, and much more. Explore hot CX topics and discover how you can differentiate your business by offering unparalleled customer experiences.

Hosted by:Christopher Brooks

Customer Experience Superheroes

Insights, ideas and inspiration from the world of Customer Experience (CX). With particular emphasis on people, brands, and experiences which are ‘superhero’ like in their status. Either they define the best in class or are pushing the boundaries for the next generation of customer experience.

Book Club
Series 5, Episode 4

Meaningful Membership Experience with Steve Devine

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November 2020

Lessons in treating customers with fairness and understanding from Exclusive Law Group

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