We help you prioritise the CX activities which increase positive demand and retained commitment from new and existing customers.
To provide engaging content for Visa Europe to include in business...
Lexden's approachWe worked closely with the client and their...
Read moreTo improve the retention of B2B subscription publishing & information...
Lexden's approachWe identified the potential for CX was to be focussed on driving subscription...
Read moreDevelop a CX strategy to help William Hill deliver customer experience as a...
Lexden's approachHelp William Hill understand the potential of CX and recognise the alignment...
Read moreDevelop a CX strategy to help the Carlson Rezidor hotel group achieve its...
Lexden's approachWith a limited resource client side, we had to prioritise the activities which...
Read moreDifferentiate Churchill from others using a non-priced based proposition....
Lexden's approachOptimising existing research and customer feedback studies, we understood what...
Read moreNpower had undertaken a ‘big’ 4 Consultancy led programme to...
Lexden's approachWe were appointed to assess the resources requirements. By plotting capabilities...
Read moreTo interpret the power of Dunn Humby shopper data into workable advantageous...
Lexden's approachWe highlighted the data told us ‘who, what and how’ customers behaved but...
Read moreTo engage 110 hotel’s staff to take responsibility for improving NPS....
Lexden's approachWe structured the hotel chains customer insight so that we could prioritise the...
Read moreThe Co-operative Bank is established as the UK’s leading ethical bank....
Lexden's approachWorking with The Co-operative Bank’s customers and colleagues, we designed...
Read moreThe student satisfaction scores for UCL Accommodation were below what was...
Lexden's approachLexden identified that fun, identify and integration were key elements to a...
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