Our Work
Over the past 15 years we have completed over 100 CX commissions. Ranging from global customer centric transformations to specific touchpoints improvements, we ensure our priority is to increase the effectiveness of customer experience for our clients. Below is a selection of better outcomes we’ve helped our clients achieve for their customers.
PlayStation
Listening to the Voice of the Player
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CO-OP Bank
Designing an ethical customer standards programme
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ASOS
Customer Care Issue Management
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VISA
Understanding the client’s end customers
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Wolters Kluwer
Designing an Effective Customer Experience Programme
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Carlson Rezidor
Putting guest experience on the strategic agenda
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Churchill
Striving for more than priced based insurance
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Npower
Improving customer attrition and satisfaction through CX
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Tesco Bank
Making sense of one of world’s most powerful customer databases
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Park Inn Hotels
Engaging employees to improve customer experience
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UCL
Improving Student Experience with Campaign Activation
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Syngenta
Developed a customer vision for the UK business
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Checkatrade
Identified hundreds of improvements through member journey mapping
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